Shipping is flat rate of $50.00 on any purchase amount
We Use Fedex/Ups Overnight on All livestock. Dry Goods USPS/UPS
Orders will be shipped to the address given at checkout.
NYC Fish N Corals DOES NOT ship to P.O. Box address or to APO/FPO addresses.
Livestock will only be shipped to the Continental 48 states.
We WILL NOT refund orders that provided insufficient, inaccurate, or invalid address information.
We ship livestock packages Monday through Wednesday ONLY.
Shipping can be delayed at our discretion due to inclement weather conditions, we will contact you in the event of a delay.
NO REFUND on shipping cost for any reasons.
store Credit only Will Be issued to Account 24-48hrs after approved
Photos of any DOAs must be sent to us via email or messenger within 1hr of delivery confirmation by carrier. Photos must be of DOAs still in sealed bag. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 1 hr, we will issue a store credit for the total purchase price minus any shipping charges. Failure to notify us within the 1hr time period will void any guarantees. No refunds will be given, only store credit.
All fish orders must have video of the unopened bag showing the DOA fish.
We are not responsible for DOAs due to carrier delay, but will work to resolve the situation the best we can.
No refunds of shipping charges will be issued, ever.
Please ask any questions about our DOA policy before ordering.