Orders may take up to 2 business days to process after payments have been cleared.
Payments received Thursday and Friday, orders will ship on the following Monday of the upcoming week unless that day is a holiday
Payments received on Saturday and Sunday will be shipped on Tuesday of the upcoming week unless that day is a holiday
Customers are responsible for providing an accurate shipping address for safe livestock delivery, and must be available to take shipment indoors and out of the elements upon arrival.
Please double check your address in your order confirmation.
We will not give refunds for orders where FedEx determined there’s no safe location to leave package.
NYC Fish N Corals is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. For all circumstances, FedEx is responsible for any packages that undergo their delivery services. We will do our best to assist all customers regarding missing packages.
We have no control over delays of packages during the shipping process. You would need to contact FedEx customer service to help answer and track your order. We will do our best to assist all customers with obtaining transit information.
All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once FedEx responds to your claim, we will be able to take further actions as necessary to resolve any issues. Until then, your patience is much appreciated as we work with the shipping carrier.
Filing a claim does not guarantee FedEx will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.